Terms & Conditions

Our Return Policy:
Please note:  We will only accept returns with a return authorization number (No exceptions).  If you would like to return a purchase you must call us first. Returns must be made within 15 days of purchase and must be returned in its original carton. We will only accept returns in new condition. Unfortunately if the display has been assembled we will not be able to accept it as a return. All return items will be subject to a 20% restocking charge. We cannot credit any freight, handling or shipping charges.
Special Instructions:
Any special instructions on your order MUST be in writing on our sales order. Please do not rely on any verbal instructions you may have given. Make sure it is put on our sales order and that you receive a copy of your sales order. Due to the volume of orders we receive we can only relay on written details on sales orders.
Scheduling Information on Custom Graphics : 
The following is our procedure for handing and processing your custom artwork order:
An email confirmation will be sent once we receive your artwork (Reminder, please do not send artwork unless you have   entered a formal order via phone or fax). A PDF proof will be emailed to you in approximately 1 - 3 business days if your submitted artwork is usable. If it is not usable (bad file, bad quality or we cannot open your file etc....) you will be contacted and asked to send new artwork. A physical proof can be sent upon request for a nominal charge plus applicable shipping fees. Once written approval of the artwork is given, the order will be scheduled into production. Production time on small orders (Under 50 displays, header print only, in stock items) is approximately 7 to 10 business days. Larger orders (Over 50 displays, front lip/base or side printing, special order displays) is approximately 14 business days or more once scheduled. Shipping time is not included in the production time frame as noted above. All orders are shipped UPS Ground or Freight Carrier and may be expedited upon request by the customer via email.
NOTE: If you have a critical time frame, you MUST have this noted in writing on our sales order. NO verbal reference or email alone will guarantee any critical time schedule. ANY critical time schedules must be confirmed IN WRITING on our SALES ORDER. Customer is responsible to confirm this. If you receive our sales order and no critical time frame is noted, we are not responsible even if you discussed this verbally. Please be absolutely sure to review our sales order confirmation. We do offer special scheduling, even 24 hour service on some displays at an additional cost.

If your "Critical Timeframe" is not written on the sales 
    order, we will not be responsible for meeting any time period. 

If you need any assistance, please don't hesitate to call....(909) 599-1370

Regular Orders:

Once an order is received and packed out, there will be a 20% restocking fee for any cancellations. 

Graphic Wraps:
An order is subject to a cancellation fee within 48 hours of placement. Any request for cancellation must be in writing. After 48 hours, the order cannot be cancelled.

Graphics/Custom Color Displays:
The Set Up Fee is a non-refundable charge for in-house artwork preparation. A Cancellation Fee will be assessed prior to proof and color sample approval of order. Once proof is approved by customer, orders cannot be cancelled.

Custom Display/Custom Color Displays:
A Cancellation Fee will be assessed once an order is cancelled in writing. Once the physical sample of a custom size or color display is approved by the customer, the order cannot be cancelled.

Graphics Department Disclaimer:
General Disclaimer: Our digital output cannot product a completely smooth gradient, translation of gradients on the print appear in gradual steps. Printed graphics can be effected by weather and moisture conditions including but not limited to peeling, flaking and shrinking.

Warranty on our Products
Please refer to each product webpage for specific warranty information.

imited Lifetime Warranty!

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